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Customer Service Training to Improve Retail Sales

Updated: Apr 20, 2022

Member Services Representatives of the PCU Plus of the Trinidad and Tobago Police Credit Union Co-operative Society were the beneficiaries of corporate training from our Director, Wendy Campbell-Paul.

Titled "Improving Sales Through Effective Customer Service", the two-day workshop was conducted in the precincts of the TTPCU headquarters, in Barataria, on April 7 & 14. The TTPCU's Chief Executive Officer, Colin Eddy, delivered closing remarks after which participants were granted Certificates of Participation. The focus of the training was primarily on Customer Service; however, our Director felt it was necessary to include other important training aspects to complete the package.

"We thoroughly enjoyed this workshop because we deliberately integrated Marketing, Sales & Public Relations to complement the Customer Service component of the workshop so that the Member Services Representatives could have a much broader picture of the scope of their tasks. We usually tailor our packages to meet our clients' needs", our Director said.

We take this opportunity to wish the TTPCU, PCU Plus and the Member Services Representatives the best in their future.

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